:root{
  --bg:#f3f6fb;--surface:#fff;--surface-2:#f8fafc;--surface-3:#eef3f8;--ink:#172033;--ink-2:#344054;--muted:#667085;--line:#dfe5ee;
  --primary:#3b5ccc;--primary-2:#2847b8;--primary-soft:#eef2ff;--nav:#0f172a;--nav-2:#182235;--success:#087a55;--success-soft:#ecfdf3;
  --warning:#b54708;--warning-soft:#fff7ed;--danger:#b42318;--danger-soft:#fff1f0;--purple:#6941c6;--purple-soft:#f4f3ff;
  --radius:16px;--radius-sm:10px;--shadow-sm:0 1px 2px rgba(16,24,40,.04);--shadow:0 12px 30px rgba(16,24,40,.06);
  font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:var(--ink);background:var(--bg)
}
*{box-sizing:border-box}html{min-height:100%;background:var(--bg)}body{margin:0;min-height:100vh;background:var(--bg);color:var(--ink);font-size:14px;line-height:1.5}a{color:inherit}button,input,select,textarea{font:inherit}button{cursor:pointer}h1,h2,h3,p{margin-top:0}.muted{color:var(--muted)}code{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:12px;background:#f2f4f7;padding:3px 6px;border-radius:6px;overflow-wrap:anywhere}.prose{line-height:1.72}.eyebrow,.section-kicker{display:block;color:var(--primary);font-size:11px;font-weight:800;text-transform:uppercase;letter-spacing:.09em;margin-bottom:5px}.notice,.alert{padding:12px 14px;border:1px solid #c7d7fe;border-radius:11px;background:#eff4ff;color:#2746a5;margin-bottom:16px}.notice.success,.alert.success{background:var(--success-soft);border-color:#abefc6;color:var(--success)}.notice.error,.alert.error{background:var(--danger-soft);border-color:#fecdca;color:var(--danger)}

/* Admin shell */
.app-shell{min-height:100vh;display:grid;grid-template-columns:260px minmax(0,1fr)}.sidebar{position:sticky;top:0;height:100vh;padding:22px 16px 18px;background:linear-gradient(180deg,#111b2f 0%,#0d1525 100%);color:#cbd5e1;display:flex;flex-direction:column;z-index:20}.brand{display:flex;align-items:center;gap:11px;padding:0 8px 24px;text-decoration:none;color:#fff}.brand-mark{width:40px;height:40px;border-radius:12px;display:grid;place-items:center;background:linear-gradient(145deg,#5577e5,#3557c7);box-shadow:0 8px 24px rgba(59,92,204,.35);font-weight:900;font-size:13px;letter-spacing:.04em}.brand strong,.brand small{display:block}.brand strong{font-size:15px;letter-spacing:-.01em}.brand small{font-size:11px;color:#8fa0b8;margin-top:2px}.nav-label{padding:0 10px 8px;color:#718096;font-size:10px;font-weight:800;text-transform:uppercase;letter-spacing:.11em}.nav{display:grid;gap:4px}.nav a,.logout{display:flex;align-items:center;gap:11px;padding:10px 11px;border-radius:10px;text-decoration:none;color:#b6c2d2;font-weight:650;transition:background .16s,color .16s,transform .16s}.nav a:hover,.logout:hover{background:#1b2940;color:#fff}.nav a.active{background:linear-gradient(90deg,rgba(70,98,204,.38),rgba(70,98,204,.18));color:#fff;box-shadow:inset 2px 0 #7891f1}.nav-icon{display:grid;place-items:center;width:20px;height:20px}.nav-icon svg{width:18px;height:18px}.sidebar-footer{margin-top:auto;padding-top:16px;border-top:1px solid rgba(255,255,255,.08)}.admin-chip{display:flex;align-items:center;gap:10px;padding:8px 8px 10px}.admin-chip strong,.admin-chip small{display:block}.admin-chip strong{color:#fff;font-size:13px}.admin-chip small{color:#8fa0b8;font-size:11px;margin-top:2px}.avatar{width:34px;height:34px;border-radius:10px;display:grid;place-items:center;background:#263752;color:#fff;font-weight:800}.logout{margin-top:3px}.admin-main{min-width:0}.page-header{min-height:106px;padding:24px clamp(22px,3vw,44px) 20px;display:flex;justify-content:space-between;gap:20px;align-items:center;border-bottom:1px solid var(--line);background:rgba(255,255,255,.78);backdrop-filter:blur(12px)}.page-header h1{font-size:27px;line-height:1.15;margin:2px 0 0;letter-spacing:-.035em}.page-subtitle{margin:7px 0 0;color:var(--muted)}.header-role{display:inline-flex;align-items:center;gap:8px;padding:8px 11px;border:1px solid var(--line);border-radius:999px;background:#fff;color:var(--ink-2);font-size:12px;font-weight:700}.status-dot{width:8px;height:8px;border-radius:50%;background:#12b76a;box-shadow:0 0 0 3px #d1fadf}.content{padding:26px clamp(22px,3vw,44px) 50px;max-width:1720px;margin:0 auto;width:100%}

/* Generic cards/forms */
.card{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow-sm)}.section-card{padding:22px;margin-bottom:28px}.card-header{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin-bottom:18px}.card-header h2{margin:0;font-size:18px;letter-spacing:-.02em}.card-header p{margin:5px 0 0;color:var(--muted);font-size:13px}.page-section{margin-top:26px}.section-heading{display:flex;align-items:flex-end;justify-content:space-between;gap:14px;margin:0 2px 12px}.section-heading h2{margin:0;font-size:20px;letter-spacing:-.02em}.count-pill{display:inline-flex;align-items:center;justify-content:center;padding:5px 9px;border-radius:999px;background:#eef2f6;color:#475467;font-size:11px;font-weight:800}.stack{display:grid;gap:14px}.row{display:flex;gap:12px;flex-wrap:wrap}.row>*{flex:1;min-width:170px}.form-grid{display:grid;grid-template-columns:repeat(12,minmax(0,1fr));gap:14px}.span-2{grid-column:span 2}.span-3{grid-column:span 3}.span-4{grid-column:span 4}.span-6{grid-column:span 6}.span-8{grid-column:span 8}.span-9{grid-column:span 9}.span-12{grid-column:1/-1}label,.field{display:flex;flex-direction:column;gap:6px;color:var(--ink-2);font-weight:680;font-size:13px}.field-hint{font-size:11px;color:var(--muted);font-weight:450;line-height:1.45}input,select,textarea{width:100%;padding:10px 11px;border:1px solid #cfd7e3;border-radius:10px;background:#fff;color:#101828;outline:none;transition:border-color .15s,box-shadow .15s,background .15s}textarea{resize:vertical;min-height:88px}input:focus,select:focus,textarea:focus{border-color:#8ba1eb;box-shadow:0 0 0 3px rgba(59,92,204,.11)}input::placeholder,textarea::placeholder{color:#98a2b3}.readonly-box{min-height:42px;padding:10px 11px;border:1px dashed #c9d2df;border-radius:10px;background:#f8fafc;color:#475467}.check-field{flex-direction:row;align-items:center;gap:9px;min-height:42px;padding-top:25px}.check-field input,.check-grid input{width:17px;height:17px;accent-color:var(--primary)}.actions{display:flex;align-items:center;gap:9px;flex-wrap:wrap}.btn,button{display:inline-flex;align-items:center;justify-content:center;gap:7px;min-height:40px;padding:9px 14px;border-radius:10px;border:1px solid transparent;font-weight:750;text-decoration:none;transition:transform .12s,background .15s,border-color .15s,box-shadow .15s}.btn:hover,button:hover{transform:translateY(-1px)}.btn-primary,button:not(.btn-secondary):not(.btn-danger):not(.btn-dark):not(.secondary):not(.danger){background:linear-gradient(180deg,#4969d8,#3556c8);color:#fff;box-shadow:0 5px 14px rgba(53,86,200,.18)}.btn-primary:hover{background:linear-gradient(180deg,#3f5fcb,#2f4fb9)}.btn-secondary,.secondary{background:#fff;color:#344054;border-color:#cfd7e3;box-shadow:none}.btn-dark{background:#172033;color:#fff}.btn-danger,.danger{background:#fff;color:var(--danger);border-color:#f6c7c3;box-shadow:none}.btn-large{min-height:46px;padding:11px 16px}.page-actions{display:flex;justify-content:space-between;gap:10px;align-items:center;margin-bottom:15px}.badges{display:flex;gap:7px;align-items:center;flex-wrap:wrap}.badge{display:inline-flex;align-items:center;justify-content:center;padding:4px 9px;border-radius:999px;background:#f2f4f7;color:#475467;font-size:11px;font-weight:800;white-space:nowrap}.badge.status-new{background:#eef4ff;color:#3154b7}.badge.status-open{background:#ecfdf3;color:#087a55}.badge.status-pending{background:#fff7ed;color:#b54708}.badge.status-waiting_customer{background:#f4f3ff;color:#6941c6}.badge.status-resolved{background:#ecfdf3;color:#087a55}.badge.status-closed{background:#f2f4f7;color:#667085}.badge-lock{background:#fff7ed;color:#b54708}.badge-public{background:#ecfdf3;color:#087a55}.badge-internal{background:#fff0d9;color:#a15c05}.priority{display:inline-flex;align-items:center;gap:6px;font-size:12px;font-weight:750}.priority:before{content:"";width:7px;height:7px;border-radius:50%;background:#98a2b3}.priority-low:before{background:#12b76a}.priority-normal:before{background:#667085}.priority-high:before{background:#f79009}.priority-urgent:before{background:#d92d20}.empty-state{padding:44px 24px;text-align:center;color:var(--muted)}.empty-state h3{margin:12px 0 4px;color:var(--ink);font-size:16px}.empty-state p{margin:0}.empty-icon{width:44px;height:44px;border-radius:13px;display:grid;place-items:center;background:var(--primary-soft);color:var(--primary);font-weight:900;margin:0 auto}

/* Dashboard and tables */
.stats{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:13px;margin-bottom:20px}.stat{background:#fff;border:1px solid var(--line);border-radius:14px;padding:18px;box-shadow:var(--shadow-sm)}.stat strong{display:block;font-size:28px;line-height:1.1;letter-spacing:-.04em}.stat span{display:block;color:var(--muted);font-size:12px;margin-top:7px;font-weight:650}.settings-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin-bottom:18px}.pad{padding:20px}.list{display:grid;margin-top:12px}.list>div{padding:11px 0;border-bottom:1px solid #eef1f5}.list>div:last-child{border-bottom:0}.list strong,.list small{display:block}.list small{color:var(--muted);font-size:12px;margin-top:2px}.table-card{overflow:hidden}.table-heading{padding:18px 20px 8px}.table-wrap{overflow:auto}.table-wrap table{width:100%;border-collapse:separate;border-spacing:0;min-width:860px}th,td{text-align:left;padding:13px 15px;border-bottom:1px solid #edf0f4;vertical-align:middle}th{background:#fafbfc;color:#667085;font-size:10px;text-transform:uppercase;letter-spacing:.07em;font-weight:800}tbody tr:hover td{background:#fcfdff}tbody tr:last-child td{border-bottom:0}td small{display:block;color:var(--muted);font-size:11px;margin-top:3px}.toolbar{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:15px}.filter-bar{display:grid;grid-template-columns:minmax(280px,2fr) repeat(3,minmax(145px,1fr)) auto;gap:9px;flex:1}.search-field{position:relative}.search-field input{padding-left:34px}.search-icon{position:absolute;left:11px;top:50%;transform:translateY(-50%);color:#98a2b3;font-size:18px}.ticket-link{display:grid;gap:2px;text-decoration:none}.ticket-link strong{font-size:13px}.ticket-code{font-size:10px;color:var(--primary);font-weight:800}.queue-label{display:inline-flex;align-items:center;gap:7px}.mini-dot{width:7px;height:7px;border-radius:50%;background:var(--primary)}.icon-button{width:32px;height:32px;border-radius:8px;display:grid;place-items:center;text-decoration:none;background:#f8fafc;border:1px solid #e4e9f0;color:#475467;font-weight:800}

/* Queue/category management */
.queue-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:15px}.queue-card{padding:20px;border-top:3px solid var(--queue-color)}.queue-card-top{display:flex;justify-content:space-between;align-items:flex-start;gap:12px}.queue-title{display:flex;align-items:flex-start;gap:10px}.queue-dot{width:11px;height:11px;border-radius:50%;background:var(--queue-color,var(--primary));margin-top:5px;box-shadow:0 0 0 4px color-mix(in srgb,var(--queue-color,var(--primary)) 14%,transparent)}.queue-title h3{margin:0;font-size:17px}.queue-title p{margin:4px 0 0;color:var(--muted);font-size:12px}.queue-metrics{display:grid;grid-template-columns:.8fr .9fr 1.3fr;gap:8px;margin:18px 0 16px}.queue-metrics>div{padding:10px 11px;border-radius:10px;background:#f8fafc}.queue-metrics strong,.queue-metrics span{display:block}.queue-metrics strong{font-size:14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.queue-metrics span{color:var(--muted);font-size:10px;margin-top:2px}.edit-panel{border-top:1px solid #edf0f4;padding-top:13px}.edit-panel>summary{cursor:pointer;color:var(--primary);font-weight:750;list-style:none}.edit-panel>summary::-webkit-details-marker{display:none}.edit-panel[open]>summary{margin-bottom:16px}.edit-form{padding-top:5px}.category-list{display:grid;gap:10px}.category-card{overflow:hidden}.category-card>summary{list-style:none;cursor:pointer;display:grid;grid-template-columns:auto 1fr auto auto;align-items:center;gap:12px;padding:15px 17px}.category-card>summary::-webkit-details-marker{display:none}.category-card[open]>summary{background:#fafbfc;border-bottom:1px solid var(--line)}.category-card .edit-form{padding:18px}.category-color{width:10px;height:34px;border-radius:99px}.category-summary strong,.category-summary small{display:block}.category-summary small{color:var(--muted);font-size:11px;margin-top:2px}.chevron{color:#98a2b3;font-size:20px}

/* Ticket editor/detail */
.ticket-editor-card{overflow:hidden}.ticket-editor{display:grid}.editor-section{padding:23px;border-bottom:1px solid var(--line)}.editor-section-head{display:flex;align-items:flex-start;gap:12px;margin-bottom:17px}.editor-section-head>span{width:28px;height:28px;border-radius:9px;display:grid;place-items:center;background:var(--primary-soft);color:var(--primary);font-weight:850}.editor-section-head h2{font-size:16px;margin:1px 0 2px}.editor-section-head p{margin:0;color:var(--muted);font-size:12px}.editor-footer{display:flex;justify-content:flex-end;gap:9px;padding:18px 23px;background:#fafbfc}.ticket-detail-header{padding:18px 20px;margin-bottom:16px;display:flex;justify-content:space-between;align-items:center;gap:16px}.ticket-detail-main{display:flex;align-items:center;gap:13px}.ticket-detail-main h2{margin:0;font-size:19px}.ticket-detail-main p{margin:4px 0 0;color:var(--muted);font-size:12px}.ticket-code-large{padding:8px 10px;border-radius:10px;background:var(--primary-soft);color:var(--primary);font-weight:900;font-size:13px}.ticket-workspace{display:grid;grid-template-columns:minmax(0,1.65fr) minmax(340px,.72fr);gap:16px;align-items:start}.ticket-conversation,.ticket-sidebar{display:grid;gap:16px}.description-card,.timeline-card,.reply-card,.edit-ticket-card,.meta-card{padding:20px}.timeline-card{padding:0}.timeline-card>.card-header{padding:20px 20px 4px}.timeline{display:grid}.message{display:grid;grid-template-columns:38px 1fr;gap:11px;padding:16px 20px;border-top:1px solid #eef1f5}.message.internal{background:#fffbf5}.message-avatar{width:34px;height:34px;border-radius:10px;display:grid;place-items:center;background:#eef2ff;color:#3b5ccc;font-size:12px;font-weight:900}.message.internal .message-avatar{background:#fff0d9;color:#b26a0b}.message-meta{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-bottom:5px;font-size:11px}.message-meta strong{color:#344054}.message-meta time{color:#98a2b3;margin-left:auto}.message-text{color:#344054;line-height:1.65}.two-col{display:grid;grid-template-columns:1fr 1fr;gap:10px}.meta-card{display:grid;gap:0}.meta-row{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;padding:10px 0;border-bottom:1px solid #eef1f5;font-size:12px}.meta-row:last-child{border-bottom:0}.meta-row span{color:var(--muted)}.meta-row strong,.meta-row code{text-align:right;max-width:62%;overflow-wrap:anywhere}.confirm-dialog{border:0;border-radius:16px;padding:0;max-width:430px;width:calc(100% - 32px);box-shadow:0 24px 70px rgba(16,24,40,.22)}.confirm-dialog::backdrop{background:rgba(15,23,42,.48);backdrop-filter:blur(2px)}.confirm-dialog form{padding:24px}.confirm-dialog h2{margin:13px 0 7px;font-size:19px}.confirm-dialog p{color:var(--muted);margin-bottom:20px}.danger-icon{width:40px;height:40px;border-radius:11px;display:grid;place-items:center;background:var(--danger-soft);color:var(--danger);font-weight:900}.confirm-dialog .actions{justify-content:flex-end}

/* Public portal */
.public-body{background:linear-gradient(180deg,#f8faff 0,#f3f6fb 100%)}.public-shell{min-height:100vh;padding:46px 18px 64px;background:radial-gradient(circle at 50% 0,rgba(94,122,225,.12),transparent 38%)}.public-wrap{width:min(820px,100%);margin:0 auto}.public-wrap.wide{width:min(1120px,100%)}.public-hero{text-align:center;max-width:660px;margin:0 auto 24px}.public-logo{width:46px;height:46px;border-radius:14px;display:grid;place-items:center;margin:0 auto 14px;background:linear-gradient(145deg,#5577e5,#3557c7);color:#fff;font-size:13px;font-weight:900;box-shadow:0 10px 26px rgba(59,92,204,.24)}.public-hero h1{font-size:36px;letter-spacing:-.045em;margin:3px 0 9px}.public-hero p{color:var(--muted);font-size:15px;margin:0}.access-card{padding:16px 18px;margin-bottom:16px;display:grid;grid-template-columns:auto 1fr minmax(260px,auto);gap:14px;align-items:center;border-color:#d8def2;background:linear-gradient(180deg,#fff,#fafbff)}.access-card-icon{width:40px;height:40px;border-radius:11px;display:grid;place-items:center;background:#eef2ff;color:#3b5ccc;font-size:18px;font-weight:900}.access-card-copy h2{font-size:14px;margin:0 0 3px}.access-card-copy p{font-size:12px;color:var(--muted);margin:0}.access-form{display:grid;grid-template-columns:minmax(150px,1fr) auto;gap:8px}.public-grid.modern{display:grid;grid-template-columns:minmax(0,1.7fr) minmax(300px,.8fr);gap:16px;align-items:start}.public-ticket-card,.lookup-card{padding:22px}.step-badge{width:34px;height:34px;border-radius:10px;display:grid;place-items:center;background:#f2f4f7;color:#667085;font-size:11px;font-weight:900}.form-divider{position:relative;text-align:center;margin:2px 0}.form-divider:before{content:"";position:absolute;left:0;right:0;top:50%;border-top:1px solid #e8ecf1}.form-divider span{position:relative;background:#fff;padding:0 10px;color:#98a2b3;font-size:10px;text-transform:uppercase;letter-spacing:.08em;font-weight:800}.selected-queue{min-height:42px;padding:9px 11px;border:1px solid #cfd7e3;border-radius:10px;background:#f8fafc;display:grid;grid-template-columns:auto 1fr;column-gap:8px;align-items:center}.selected-queue .queue-dot{grid-row:1/3;margin:0}.selected-queue strong,.selected-queue small{display:block}.selected-queue small{font-size:10px;color:var(--muted);font-weight:450}.lookup-card{position:sticky;top:18px}.lookup-icon{width:42px;height:42px;border-radius:12px;display:grid;place-items:center;background:#eef2ff;color:#3b5ccc;font-size:20px;font-weight:900;margin-bottom:16px}.lookup-card h2{font-size:20px;margin:2px 0 8px}.lookup-card>p{color:var(--muted);font-size:13px;margin-bottom:18px}.code-input{font-size:24px;font-weight:800;letter-spacing:.16em;text-align:center}.privacy-note{margin-top:17px;padding:11px;border-radius:10px;background:#f8fafc;color:#667085;font-size:11px}.public-main{width:min(900px,calc(100% - 32px));margin:0 auto;padding:36px 0}.ticket-head{display:flex;justify-content:space-between;gap:16px;align-items:flex-start;margin:16px 0}.hero{padding:18px 0}.hero h1{margin:3px 0 5px}.public-main .card{margin-bottom:14px}

/* Login/settings/docs compatibility */
.login{width:min(430px,calc(100% - 32px));margin:9vh auto;padding:28px;background:#fff;border:1px solid var(--line);border-radius:18px;box-shadow:var(--shadow)}.login-logo{width:46px;height:46px;border-radius:13px;display:grid;place-items:center;background:linear-gradient(145deg,#5577e5,#3557c7);color:#fff;font-weight:900;margin-bottom:18px}.login h1{margin:0 0 5px}.login p{color:var(--muted)}.login .field{margin:14px 0}.login button{width:100%;margin-top:6px}.check-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.check-grid label{flex-direction:row;align-items:center;font-size:12px}.settings-grid>.card{padding:20px}.settings-grid h2{font-size:17px}.settings-grid h3{font-size:13px;margin:18px 0 6px}.prose h2{margin-top:26px}.prose pre{overflow:auto;padding:14px;background:#0f172a;color:#e2e8f0;border-radius:12px}.prose code{background:#eef2f6}

@media(max-width:1200px){.queue-grid{grid-template-columns:1fr}.ticket-workspace{grid-template-columns:minmax(0,1.4fr) minmax(320px,.8fr)}.stats{grid-template-columns:repeat(3,1fr)}.filter-bar{grid-template-columns:2fr 1fr 1fr}.filter-bar select:nth-of-type(3),.filter-bar button{grid-row:2}.public-grid.modern{grid-template-columns:1fr .7fr}}
@media(max-width:960px){.app-shell{display:block}.sidebar{position:static;height:auto;padding:14px}.brand{padding-bottom:12px}.nav-label,.sidebar-footer{display:none}.nav{display:flex;overflow-x:auto;padding-bottom:2px}.nav a{flex:0 0 auto}.page-header{min-height:auto}.ticket-workspace,.public-grid.modern,.settings-grid{grid-template-columns:1fr}.ticket-sidebar{grid-template-columns:1fr 1fr}.lookup-card{position:static}.access-card{grid-template-columns:auto 1fr}.access-card form{grid-column:1/-1}.toolbar{align-items:stretch;flex-direction:column}.filter-bar{grid-template-columns:2fr 1fr 1fr 1fr auto}.stats{grid-template-columns:repeat(2,1fr)}.form-grid{grid-template-columns:repeat(6,minmax(0,1fr))}.span-2{grid-column:span 2}.span-3{grid-column:span 3}.span-4{grid-column:span 3}.span-6,.span-8,.span-9,.span-12{grid-column:1/-1}}
@media(max-width:700px){.content{padding:18px 14px 38px}.page-header{padding:18px 15px}.page-header h1{font-size:23px}.header-role{display:none}.nav a{padding:8px}.nav a span:last-child{display:none}.sidebar{padding-bottom:9px}.brand{padding-left:4px}.filter-bar{grid-template-columns:1fr 1fr}.filter-bar .search-field{grid-column:1/-1}.filter-bar button{grid-row:auto}.ticket-sidebar{grid-template-columns:1fr}.ticket-detail-header{align-items:flex-start;flex-direction:column}.queue-metrics{grid-template-columns:1fr 1fr}.queue-metrics>div:last-child{grid-column:1/-1}.form-grid{grid-template-columns:1fr}.span-2,.span-3,.span-4,.span-6,.span-8,.span-9,.span-12{grid-column:1}.check-field{padding-top:0}.public-shell{padding:28px 12px 44px}.public-hero h1{font-size:30px}.access-card{grid-template-columns:1fr}.access-card-icon{display:none}.access-form{grid-template-columns:1fr}.public-ticket-card,.lookup-card{padding:18px}.two-col{grid-template-columns:1fr}.message{grid-template-columns:32px 1fr;padding:14px}.message-avatar{width:30px;height:30px}.message-meta time{width:100%;margin-left:0}.editor-section{padding:18px}.editor-footer{padding:15px 18px}.stats{grid-template-columns:1fr}.category-card>summary{grid-template-columns:auto 1fr auto}.category-card .chevron{display:none}}
.public-ticket-head{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;padding:22px;margin-top:16px;margin-bottom:14px}.public-ticket-head h1{font-size:25px;letter-spacing:-.035em;margin:2px 0 5px}.public-ticket-head p{margin:0;color:var(--muted)}.public-timeline-card{overflow:hidden;margin-bottom:14px}.public-timeline-card>.card-header{padding:20px 20px 4px}.public-ticket-card{margin-bottom:14px}

.icon{width:18px;height:18px;display:inline-block}
.dashboard-actions{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;margin-bottom:14px}.dashboard-actions h2{font-size:20px;margin:0}.dashboard-stats .stat{position:relative;overflow:hidden}.dashboard-stats .stat:after{content:"";position:absolute;width:90px;height:90px;border-radius:50%;right:-35px;top:-35px;background:#eef2ff}.dashboard-stats .stat strong{position:relative;z-index:1;margin-top:12px}.dashboard-stats .stat small{color:var(--muted);font-size:10px}.stat-top{display:flex;align-items:center;gap:7px;position:relative;z-index:1;color:var(--muted);font-size:11px;font-weight:750}.stat-dot{width:8px;height:8px;border-radius:50%;background:#667085}.stat-new .stat-dot{background:#3b82f6}.stat-open .stat-dot{background:#12b76a}.stat-pending .stat-dot{background:#f79009}.stat-waiting_customer .stat-dot{background:#7f56d9}.stat-closed .stat-dot{background:#98a2b3}.dashboard-grid{display:grid;grid-template-columns:1.35fr .8fr;gap:16px;margin-bottom:16px}.dashboard-panel{padding:20px}.metric-list{display:grid;gap:14px}.metric-row{display:grid;gap:7px}.metric-label{display:flex;justify-content:space-between;gap:10px;font-size:12px}.metric-label span{color:var(--muted)}.metric-bar{height:7px;border-radius:999px;background:#eef2f6;overflow:hidden}.metric-bar i{display:block;height:100%;border-radius:inherit;background:linear-gradient(90deg,#5d7be0,#3b5ccc)}.priority-summary{display:grid;gap:10px}.priority-summary>div{display:flex;align-items:center;justify-content:space-between;padding:10px 11px;background:#f8fafc;border-radius:10px}.priority-summary strong{font-size:18px}.empty-mini{padding:20px 0;color:var(--muted);font-size:13px}@media(max-width:960px){.dashboard-grid{grid-template-columns:1fr}}@media(max-width:700px){.dashboard-actions{align-items:stretch;flex-direction:column}.dashboard-actions .btn{align-self:flex-start}}

/* Root landing page */
.portal-home-body{min-height:100vh}.portal-home-shell{display:grid;place-items:center;padding-top:56px;padding-bottom:56px}.portal-home-wrap{width:min(980px,100%)}.portal-home-hero{max-width:720px;margin-bottom:30px}.portal-home-hero h1{font-size:42px}.portal-home-hero p{max-width:650px;margin-left:auto;margin-right:auto}.portal-choice-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px}.portal-choice{position:relative;display:flex;flex-direction:column;min-height:310px;padding:28px;text-decoration:none;overflow:hidden;transition:transform .18s ease,border-color .18s ease,box-shadow .18s ease;background:linear-gradient(180deg,#fff 0%,#fbfcff 100%)}.portal-choice:before{content:"";position:absolute;width:180px;height:180px;border-radius:50%;right:-72px;top:-78px;background:rgba(59,92,204,.06);transition:transform .2s ease,background .2s ease}.portal-choice:hover{transform:translateY(-4px);border-color:#c7d2f4;box-shadow:0 18px 46px rgba(24,39,75,.11)}.portal-choice:hover:before{transform:scale(1.12);background:rgba(59,92,204,.1)}.portal-choice:focus-visible{outline:3px solid rgba(59,92,204,.22);outline-offset:3px}.portal-choice-icon{position:relative;z-index:1;width:58px;height:58px;border-radius:17px;display:grid;place-items:center;margin-bottom:26px;background:linear-gradient(145deg,#eef2ff,#e5eafe);color:#3b5ccc;box-shadow:inset 0 0 0 1px rgba(59,92,204,.08)}.portal-choice-icon svg{width:29px;height:29px}.portal-choice-user .portal-choice-icon{background:linear-gradient(145deg,#ecfdf3,#dcfae6);color:#087a55;box-shadow:inset 0 0 0 1px rgba(8,122,85,.08)}.portal-choice-copy{position:relative;z-index:1}.portal-choice-copy h2{margin:2px 0 9px;font-size:25px;letter-spacing:-.035em}.portal-choice-copy p{margin:0;color:var(--muted);font-size:14px;line-height:1.65;max-width:360px}.portal-choice-action{position:relative;z-index:1;margin-top:auto;padding-top:28px;display:flex;align-items:center;justify-content:space-between;gap:12px;color:var(--primary);font-size:13px;font-weight:800}.portal-choice-action>span{width:34px;height:34px;border-radius:10px;display:grid;place-items:center;background:var(--primary-soft);font-size:18px;transition:transform .18s ease}.portal-choice:hover .portal-choice-action>span{transform:translateX(3px)}.portal-choice-user .portal-choice-action{color:#087a55}.portal-choice-user .portal-choice-action>span{background:#ecfdf3}.portal-home-footer{display:flex;align-items:center;justify-content:center;gap:10px;margin-top:24px;color:#98a2b3;font-size:11px;font-weight:650}.portal-home-separator{width:3px;height:3px;border-radius:50%;background:#c8cfda}@media(max-width:700px){.portal-home-shell{padding-top:34px;padding-bottom:34px}.portal-home-hero h1{font-size:32px}.portal-choice-grid{grid-template-columns:1fr}.portal-choice{min-height:260px;padding:22px}.portal-choice-icon{margin-bottom:20px}.portal-home-footer{flex-wrap:wrap}}


/* v1.3 root portal icon sizing hardening */
.portal-choice-icon{width:64px!important;height:64px!important;min-width:64px!important;max-width:64px!important;min-height:64px!important;max-height:64px!important;flex:0 0 64px!important;overflow:hidden!important}
.portal-choice-icon svg{display:block!important;width:30px!important;height:30px!important;min-width:30px!important;max-width:30px!important;min-height:30px!important;max-height:30px!important;flex:none!important}
@media(max-width:700px){.portal-choice-icon{width:56px!important;height:56px!important;min-width:56px!important;max-width:56px!important;min-height:56px!important;max-height:56px!important;flex-basis:56px!important}.portal-choice-icon svg{width:27px!important;height:27px!important;min-width:27px!important;max-width:27px!important;min-height:27px!important;max-height:27px!important}}